Terms of Use (ToU)

1. Application Presentation

Andaplay is a mobile application published by ANDAPLAY MAROC S.A.S., a company with capital of 10,000 MAD, registered in the Casablanca Commercial Register under number 662265, ICE 003628301000053, with its registered office at 77 Rue MOHAMED SMIHA, 10th floor, Apt n°57 – Casablanca. The Application allows Users to:

Book multi-sport courts (padel, tennis, football, etc.) from Partner Clubs.
Create or join public matches.
Connect with other players through a matchmaking system.
Participate in tournaments, events, classes or coaching sessions offered by Partner Clubs.

Andaplay acts exclusively as a technical intermediary between Users and Partner Clubs, and is not a direct provider of the sports services offered. New features may be added to the Application as it evolves, without requiring modification of these ToU. Using the Application implies full, complete and unreserved acceptance of these Terms of Use (ToU).

2. Definitions

Application: the "Andaplay" mobile platform, as well as its web versions and associated tools, published by Andaplay Maroc S.A.S.
User: any adult or minor duly authorized by their legal representative, using the Application.
Partner Club: sports establishment or organization having concluded an agreement with Andaplay to offer its time slots, classes, tournaments, events or coaching services for booking. The Partner Club remains solely responsible for the execution of the reserved services.
Booking : act by which a User reserves via the Application a service offered by a Partner Club (court, match, class, tournament, coaching session, event, or any other leisure activity).
Public Match : game created by a User and visible to all registered Users, open to participation by other players.
Service: all the features offered by the Andaplay Application, including in particular the booking of sports services from Partner Clubs, the creation and participation in public matches, the use of the matchmaking system, as well as any other present or future feature made available via the Application.
ToU: these Terms of Use which govern the rights and obligations of Users and Partner Clubs in the context of using the Application.

3. Nature of Services

3.1 Partner Clubs

Andaplay acts exclusively as a technical intermediary enabling connection between Users and Partner Clubs. When the User makes a booking via the Application, they enter into a contract directly with the Partner Club concerned. Andaplay is not a party to this contract and acts only as a technical platform provider. Partner Clubs remain solely responsible for:

The availability and quality of courts, classes, tournaments, coaching sessions or events offered.
The accuracy and updating of displayed information (schedules, rates, photos, descriptions, etc.).
Setting their pricing and cancellation policies.
The execution and proper completion of the reserved service.

Andaplay does not guarantee the actual availability or quality of services provided by Partner Clubs.

3.2 Bookings Made Outside the Application

Any booking made by phone, email, on-site or via another platform is governed exclusively by the conditions agreed between the User and the Partner Club, without intervention or liability by Andaplay. Consequently, Andaplay cannot be held responsible for a dispute relating to a booking not made via its Application.

4. User Account Creation and Management

Registration requires providing a real name, valid email address and phone number. The User must be an adult, or a minor duly authorized by their legal representative. A User can only create one personal account. Creating fake accounts, identity theft or using inaccurate or misleading data is strictly prohibited. The User is responsible for the accuracy and updating of their information. Each account is strictly personal and cannot be transferred or shared. The User is responsible for all actions performed from their account, including in case of access by a third party. In case of non-compliance with these ToU, Andaplay reserves the right to suspend or delete the account, without notice or compensation. Account deletion can be requested at any time via the Application or by email to contact@andaplay.io. This deletion does not exempt the User from paying amounts potentially due for previous bookings.

5. Bookings and Cancellations

Cancellation and Refund

Cancellation and refund policies are set directly by each Partner Club and specified when booking on the Application. After the deadline set by the Club, no refund or postponement is possible. In case of cancellation by the Partner Club, the User receives a full refund of the amount paid or a credit, according to the Club's policy. This refund is strictly limited to the booking amount and cannot give rise to any additional compensation. In case of User no-show without prior cancellation in accordance with the Club's policy, the amount paid remains acquired by the Partner Club. If the booking was to be paid on-site, the amount remains due by the User, unless otherwise decided by the Club.

Payment

The User can pay for their booking: - Online via the Application, using the secure provider VPS (Vantage Payment Systems). - In cash directly at the Partner Club, if this option is offered. Rates are set by Partner Clubs and displayed when booking. Online payments are validated instantly; a booking confirmation is sent to the User once payment is accepted. Any refunds are made through the same payment channel used, in accordance with the Partner Club's policy. Andaplay acts only as a technical intermediary for connection and payment, and cannot be held responsible for a dispute related to the pricing, cancellation or refund policy of a Partner Club.

6. Conduct and Sanctions

The User agrees to: Respect other players, Partner Clubs and supervising staff. Show up for reserved matches, classes or events at the scheduled time. Use sports facilities in compliance with safety, hygiene and proper use rules. Not adopt abusive, discriminatory, violent, fraudulent or disruptive behavior. Not create fake accounts or impersonate a third party. Not use the Application for commercial, promotional purposes or contrary to public order. In case of repeated delays, unjustified absences (no-show), inappropriate words or behavior, fraud or violation of these ToU, Andaplay reserves the right to: temporarily suspend the User's access to the Service, limit certain features, or permanently delete the User's account, without notice or compensation.

7. Personal Data Protection

Information collected on the andaplay.io website is processed for managing booking requests on the ANDAPLAY mobile Application. Your data may be transferred to Railway at 548 Market St PMB 68956, San Francisco, California 94104. However, data is hosted in their datacenter in the Netherlands (Amsterdam) for hosting and data storage. This processing has been the subject of a transfer request to the CNDP under No. "pending" In accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, you have the right to access and rectify information concerning you, which you can exercise by contacting hamza.arjdal@andaplay.io. You may also, for legitimate reasons, object to your data being processed. This processing has been notified to the CNDP under authorization No. "pending".

8. Intellectual Property

The source code, database, architecture, features, textual and visual content, design, user interface, logos, Andaplay brand and more generally all constituent elements of the Application are protected by Moroccan and international intellectual property laws. These elements are the exclusive property of Andaplay Maroc S.A.S. or its successors in title. Any reproduction, representation, modification, distribution, extraction, translation, adaptation or exploitation, total or partial, of the Application or its content, by any process whatsoever and on any medium whatsoever, without prior written authorization from Andaplay, is strictly prohibited and may give rise to prosecution. The User benefits only from a personal, non-exclusive and non-transferable right to use the Application, in compliance with these ToU. No intellectual property rights are transferred to the User as a result of accessing or using the Application.

9. Force Majeure

Andaplay cannot be held responsible for total or partial non-performance of its obligations resulting from the occurrence of a force majeure event, as defined by Moroccan law and jurisprudence, i.e. an unforeseeable, irresistible and external event. The following are notably considered cases of force majeure, without this list being exhaustive: - technical failures, power cuts or Internet access cuts, - failure of a third-party provider (e.g. host, payment provider), - natural disasters, fires, floods, epidemics, - administrative or governmental decisions, strikes or social unrest, - acts of terrorism, wars or any other event making Service execution impossible. In case of force majeure, the execution of Andaplay's obligations will be suspended for the entire duration of the event.

10. Prohibited Commercial Use

It is strictly prohibited for the User to use the Application for commercial purposes without prior written authorization from Andaplay and/or the Partner Club concerned. To this end, the User specifically refrains from:

Reselling, transferring or subletting a time slot reserved via the Application.
Using the Application to organize paid events or tournaments not authorized by Partner Clubs.
Exploiting the Application for advertising, promotion, sponsorship or unauthorized commercial prospecting activities.
Creating or using an account for the purpose of managing bookings on behalf of third parties, except with prior agreement with Andaplay.

Any unauthorized use may result in suspension or deletion of the User's account, without notice or compensation, and give rise to prosecution.

11. Partner Offers

Andaplay may display in the Application promotional offers from third-party partners (clubs, brands, sponsors, service providers). These offers are distributed under the sole responsibility of the partners concerned. Andaplay is not a party to the contractual relationship between the User and the partner, and guarantees neither the quality nor the conformity of the products or services offered. The display of these offers in the Application does not constitute a recommendation or validation by Andaplay. If connection with a partner involves transmission of the User's personal data, this can only take place with their express consent and in compliance with Moroccan Law No. 09-08 on the protection of personal data.

12. Liability

Andaplay acts exclusively as a technical intermediary for connection between Users and Partner Clubs. As such, Andaplay cannot be held responsible in particular for:

injuries, accidents, thefts or incidents occurring within Partner Clubs;
cancellation or unavailability of a court, match, class or event;
compliance with sanitary, legal or safety rules applicable in Partner Clubs;
the accuracy or updating of information provided by Partner Clubs;
disputes between Users or between a User and a Partner Club;
interruptions, technical failures, bugs, display errors, or temporary unavailability of the Application;
indirect damages such as loss of data, revenue or loss of earnings.

Andaplay's liability, if it were to be engaged, would be strictly limited to the amount actually paid by the User for the booking concerned, excluding any other damage or compensation.

13. ToU Modifications

Andaplay reserves the right to modify these ToU at any time to adapt them to legal, technical or commercial developments. Users will be informed of any substantial modification by notification in the Application and/or by email. The modified version of the ToU will be enforceable upon its publication in the Application. Continuing to use the Service constitutes full and complete acceptance of the new ToU. In case of refusal, the User must stop using the Application and may request deletion of their account.

14. Applicable Law and Disputes

These ToU are governed by Moroccan law. In case of dispute relating to the interpretation, execution or validity of the ToU, the parties will endeavor to seek an amicable solution. Failing that, exclusive jurisdiction is attributed to the Casablanca Commercial Court, subject to mandatory legal provisions to the contrary. In case of divergence of interpretation between different versions, only the French version shall prevail.

Terms of Use (ToU) – Andaplay