Terms of Sale (ToS) – Andaplay

WARNING

You have just connected to the andaplay.io website and/or the Andaplay Application, published by ANDAPLAY MAROC S.A.S. The use of the Application, simple navigation as well as any account creation or reservation implies full, complete and unreserved acceptance of these Terms of Sale (ToS). The validation "click" of a reservation constitutes irrevocable acceptance of these ToS, which prevail over any other contradictory document from a User or a Partner Club. Consequently, you can only access the services offered if you accept all of the provisions below.

1. Preamble

These ToS govern all transactions made on the Andaplay Application, published by ANDAPLAY MAROC S.A.S., registered in the Casablanca RC under number 662265, ICE 003628301000053, having its registered office at 77 Rue MOHAMED SMIHA 10th floor, Apt n°57 – Casablanca By accessing and using the Application, the User acknowledges having read, understood and accepted without reservation these ToS.

2. Purpose

This contract defines the rights and obligations of the parties in the context of using the services offered by the Andaplay Application. Andaplay acts exclusively as a technical intermediary between the User and the Partner Club. Thus, when the User books a court, a class, a tournament, a coaching session or any other sports or leisure service made accessible via the Application, the service contract is concluded directly between the User and the Partner Club concerned. Andaplay is in no way a provider of these services and its liability cannot be engaged in this respect.

3. Definitions

• Distance contract : any reservation made between the User and a Partner Club via the Andaplay Application.
• Application : Andaplay, mobile application published by Andaplay Maroc S.A.S.
• User : any adult or minor with parental authorization.
• Order : any reservation validated via the Application, accompanied by online payment when available, or a commitment to pay on site at the Partner Club when this option is offered. Any Order is firm and commits the User, whether paid online or on site.
• Partner Club : sports establishment whose services (courts, classes, tournaments) are accessible via the Application.

4. Services Offered

Services offered include in particular:

• Booking of multi-sport courts from Partner Clubs.
• Connecting with other players (matchmaking).
• Organizing public or private matches.
• Access to classes, tournaments and sports events.

5. Placing an Order

Any reservation made via the Application constitutes a firm and binding Order, whether accompanied by online payment or a commitment to pay on site at the Partner Club. The User is solely responsible for the accuracy of the information entered when placing the Order (date, time, number of players, type of service). In case of material error immediately noticed after validation, the User can contact customer support at: contact@andaplay.io However, any cancellation or correction request remains subject to the Partner Club's policy, Andaplay not being required to proceed with a modification or refund.

6. Prices

Prices are indicated in Moroccan dirhams (MAD), all taxes included (TTC). The applicable rates are those displayed on the Application at the time of the Order and are set directly by the Partner Clubs. Partner Clubs and Andaplay reserve the right to modify prices at any time. However, the applicable rate remains the one displayed when the Order is validated. Andaplay cannot be held responsible in case of obvious price error displayed by a Partner Club. Additional fees may apply for complementary services (options, extras, late cancellation, no-show penalties), in accordance with the Partner Club's policy.

7. Order Execution

The Order is confirmed as soon as the booking process is completed on the Application. The actual provision of the reserved service (court, class, tournament, coaching session or any other sports or leisure service) is the sole responsibility of the Partner Club. In case of unavailability of the reserved service, the User will be informed as soon as possible:

• If payment was made online, the User may obtain a full refund, limited to the amount actually paid when placing the Order.
• If payment was to be made in cash on site, no amount will be due.
• The Partner Club may, if it wishes, offer the User a postponement of the service or a credit, according to its own policy.

Andaplay intervenes only as a technical intermediary and cannot be held responsible for unavailability attributable to the Partner Club or any resulting indirect damage (travel expenses, loss of time, loss of earnings, etc.).

8. Right of Withdrawal and Cancellation

9. Payment

10. Data Confidentiality

Personal data collected via the Andaplay Application is processed in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data. ANDAPLAY MAROC S.A.S. is responsible for processing data collected in the context of using the Application. This data is used exclusively to enable reservation management, connection with Partner Clubs and improvement of services offered. Data recipients may be Partner Clubs concerned by reservations as well as technical providers ensuring hosting and maintenance of the Application. In accordance with Law No. 09-08, the User has a right of access, rectification, deletion and opposition to the processing of their data. These rights can be exercised by sending a request to: contact@andaplay.io. The User is informed that the processing of their data has been notified and authorized by the National Commission for the Control of Personal Data Protection (CNDP), under receipt/authorization No. "pending".

11. Proof of Transactions

Data recorded by Andaplay in the context of using the Application, both by Users and by Partner Clubs, as well as those recorded by the secure payment provider, constitute proof of all transactions made via the Application. Booking confirmations sent by email and/or accessible from the User account or Partner Club account constitute proof of the Order and its execution. In case of dispute, these digital records will constitute evidence between the parties, unless contrary proof is provided by the disputing party.

12. Force Majeure

Andaplay cannot be held responsible for total or partial non-performance of its obligations in case of occurrence of a force majeure event as defined by Moroccan law and jurisprudence. In particular, the following are considered cases of force majeure, without this list being exhaustive: natural disasters, fires, floods, strikes, pandemics, epidemics, acts of terrorism, wars, administrative or governmental decisions, widespread power cuts or Internet access, as well as any other unforeseeable, irresistible and external event making contract execution impossible. In case of force majeure, execution of Andaplay and/or Partner Club obligations will be suspended for the entire duration of the event. The User will be informed as soon as possible and may, according to the Partner Club's policy concerned, benefit from a postponement or refund.

13. Applicable Law and Disputes

These ToS are subject to Moroccan law. Any dispute will be subject to the exclusive jurisdiction of the Casablanca Commercial Court, except mandatory provisions to the contrary.

14. ToS Modifications

Andaplay reserves the right to modify these ToS at any time to adapt them to legal, technical, commercial or organizational developments. New versions of the ToS will come into effect upon their publication on the Application and will be applicable to any subsequent use. The User will be informed of any substantial modification by notification on the Application and/or by email. The fact of continuing to use the Application after publication of the new ToS constitutes full and complete acceptance thereof. In case of refusal of the new ToS, the User must stop using the Application and may request deletion of their account.

15. Contact

• Email: contact@andaplay.io
• Phone: +212 6 54 77 71 18
• Address: 77 Rue Mohamed Smiha Floor 10 N°57